Grievance Policy
At OUR Place, we are committed to creating a safe, inclusive, and supportive environment for everyone. We value your feedback and take any concerns seriously. If you feel that your experience with OUR Place has not met your expectations or that an issue needs to be addressed, we encourage you to share your concerns with us.
Our Commitment
We believe that addressing grievances promptly and fairly is essential to maintaining trust and accountability within our community. Our grievance process is designed to ensure that all concerns are handled with care, respect, and confidentiality.
How to Submit a Grievance
If you have a concern, please follow these steps:
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Speak Directly: If comfortable, share your concern with the individual involved or a staff member on-site. Many issues can be resolved through open communication.
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Contact Leadership: If the issue remains unresolved, or if you prefer, you can submit your concern in writing to the Grievance Officer or another member of leadership.
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Phone: 1-833-678-2428 Ext.1 (Executive Director)
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Use the Grievance Form: Complete our online Grievance Form [insert link to the form here] to share your concern directly with our team.
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Escalation: If your concern is not resolved to your satisfaction, it may be escalated to the Board of Directors for further review.
What Happens Next
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Acknowledgment: We will acknowledge your grievance within [insert timeframe, e.g., 3 business days].
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Investigation: A thorough review of your concern will be conducted by the appropriate parties.
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Resolution: You will receive a response detailing the outcome of your grievance and any steps taken to address it within [insert timeframe, e.g., 14 business days].
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Follow-Up: If needed, additional steps may be taken to ensure a resolution is reached.
Respect and Confidentiality
We understand that raising a concern can be difficult. Please rest assured that all grievances will be handled confidentially, and retaliation of any kind is strictly prohibited.
Your Voice Matters
At OUR Place, your feedback helps us grow and serve our community better. Whether it's a suggestion for improvement or a formal grievance, we’re here to listen and learn.
